53 Studio Misr Road, Mariottia Pyramids Giza, Egypt
I have stayed in this hotel for 15 days, the room was of acceptable standard, though the customer service is appalling. The room I started with was on top of the hotel workshop and at 8.30 every morning I woke up on the noise of hammering and drilling, complaining to the manager he fogged me off that it’s a one off, after 3 days I insisted on changing the room. I was put in a dirty room and had to change 3 times till I got back to another room on top of the workshop again but higher floor with lesser noise!! The farce continued when I went to use the gym and the supervisor tried to charge me for using the gym. I complained and talked the manager who claimed the facilities weren't included in room price cause I booked online (unheard of). When I stuck to my rights they waived the charge though the gym isn't worth visiting (like an old home gym with broken machines. The surprise was on checking out this morning, I had already paid for my laundry during my stay, however the manager, tried to charge me again for it stating that it doesn't appear on the system that I have paid. I described who I paid to but he asked for a receipt (beware they never give you receipt so insist on one and don't do my mistake, they don't give you receipt to charge you twice). When I insisted on not paying twice for my laundry he called the security guard to apprehend me against my will, luckily for him the security guard didn't obey his order. This hotel will be great if and when they change the manager and supervisors as they don't have a clue of how to treat a tourist or to keep the paying customer happy. Rubbish customer service, am going again to Cairo end of this month and plan to pay more and stay in a more reputable hotel chain.
3/5 Standard of room
2/5 Quality of food
1/5 Value for Money
The website says they have indoor pool and fitness room, but when I got there, the staff said they're being built.Also, they claim that it's only 5-minute walk to the metro station and that's not true. The hotel is about 20 minutes taxi ride to the underground metro.
4/5 Standard of room
4/5 Quality of food
3/5 Value for Money