Location :Cittadella-Porta Nuova
Via Del Pontiere 26, Verona, Italy, I-37122
Check in was a disaster. Thomas was not very helpful. My wife checked in. He is obviously very macho. When I arrived attitude changed. We asked for a quiet room with a large bed. We got probably their noisiest room with twin beds. Doorman was very helpful. They promised to make it into a big bed,but only put them together under one sheet. Still had the middle line. Made absolutely no effort to see if possible to change. His reply was " you booked through a tour operator, you get what you get" You could not only hear the road noise, but also when they set up for breakfast. The clanging of the cups on the table. Rooms nice but with that type of experience everything goes sour. Breakfast honestly no big deal, seen better at Ibis. We did not realize that check-out was 11am instead of usual 12noon. We were called by the owner at 11:30 basically demanding that we check out. It was more important after that point to retrieve parking pass than to say goodbye. fairly close to arena, but on noisy street. demand a quiet room in writing.
2/5 Standard of room
0/5 Quality of food
1/5 Value for Money