243 Lake Terrace, Waipahihi, Taupo, New Zealand
The facilities were great the service less so. The heat remote control did not work and the instructions in the hotel directory were for a different type remote. As instructed, I left a door card for the AM paper and it did not arrive, The desk clerk was arranging a tour for me and never called back to tell me about it. I asked her to call me a taxi so it would be there when I was in the lobby. When I got down she asked me if I wanted a taxi? The other thing to be aware this is NOT an Accessible hotel. The front entry has about five steps up and so bringing your bag into the lobby was difficult a handicapped person could not do it. Also the female desk clerk showed me to my room and when we got to a flight of stairs (with no lift) I struggled with my bag up the stairs. What a pity that such a lovely building on the Lake has such incompetent staff and poor accessibility.
5/5 Standard of room
0/5 Quality of food
5/5 Value for Money