37 San Miguel Avenue, Ortigas Center, Pasig City, Philippines
thehotel, the facilities, the location is great. even the cost is not so bad. BUT the biggest BUT is their service! it's appalling to say the least. first you have 1 staff checking out a full house of guests the next day (it took us 1 hour just to check out! rude frontliner's name is Erika) then you have rude staff (both check in and security) they didn't give us a valet stub and they were not willing t provide any resolution. they made us wait for another 30 minutes. i expressed my dismay with the duty manager Sarah who promised me an immediate written feedback - Nada! not a single email from Linden. they also made an enormous change that night since a lot of people were having parties - they decided to switch their business up by intercepting all personal packages with liquors on them. they advised us that we can have beers at 24 cans max. we have only bought 5 cans at first but then when my friends were trying to but 12 more (which is less than 24 right) they were held at the entrance of the hotel by these rude staff. i've never experienced much incompetence by any hotel service provider.
4/5 Standard of room
0/5 Quality of food
4/5 Value for Money
The suite was an excellent value for the money! All five of us stayed in the 3-bedroom suite and we were very comfortable. We loved the fact that the SM Megamall is within walking distance from the hotel. We spent the majority of our short stay in Manila in this mall, as it had everything!
5/5 Standard of room
0/5 Quality of food
5/5 Value for Money
The Linden Suites is nestled in the heart of Ortigas Center, the country's new and dynamic business and financial centre which is only a few steps away from the Philippine Stock Exchange Centre, Asian Development Bank, San Miguel Corporation, University of Asia and Pacific, top multinational companies, art galleries, museums and three of the largest shopping malls in Manila. Makati City is just 30 mins away and a 45-min drive will take you to the international and domestic airports.